Order Fulfillment and Delivery Policies
Orders placed before 3:00pm (PST) Monday through Friday will be shipped out the day they were placed. Orders placed after 4:15pm (PST) Monday through Thursday will be shipped out the next day. Orders placed after 3:00pm (PST) on Friday will be shipped out the following Monday. Orders placed on a holiday will be shipped out the following non-holiday business day.
Orders are shipped primarily by UPS and Canada Post, but we may use Purolator or Fedex, or other freight carriers at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd-day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)
We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated. Please note that some items may be shipped out of different locations, and Ground delivery times may vary.
The above rates do not apply to international orders. Please call 250-870-9159 when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier by calling 250-870-9159.
If your shipment arrives late, you must notify us at 250-870-9159 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Electronic Fulfillment – Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. Certain restrictions may apply.
Notice – The Canadian government and the USA ‘s Bureau of Industry and Security (BIS) implements U.S. Government sanctions against the following countries: Cuba, Iran, North Korea, Sudan, and Syria
All products purchased are not permitted to be shipped out of the region where the products were purchased. It is against US law to export products to the following country: Cuba, Iran, North Korea, Sudan, and Syria.